Contact Us

This page explains how to get in touch with the Casino Not On Gamstop editorial team, what we can help with, and what we can't. We are an independent review and guide site, not a casino. We can't access your casino account, reverse a bet, release a withdrawal or settle a dispute with an operator. Knowing that first will save you time.

Look for a contact form or email address on this page or in the site footer. We haven't published a phone number or live chat, so please don't rely on either being available.

What you can contact us about

• Corrections: a bonus term, payment method or licence detail that looks out of date or wrong.
• Reader feedback: a guide that was unclear, or a topic you want covered, such as wagering requirements, verification checks or withdrawal limits.
• Your experience with a listed casino: useful context for our research, though we can't investigate individual cases or promise a reply.
• Business or partnership enquiries: we may earn commission from some operators we list. Commission does not decide rankings, and we will not change a rating in return for payment.
• Site or privacy questions: see our Terms and Conditions first, as they may answer it.

What to include in your message

A precise message gets a quicker, more useful answer.

1. The page address or the name of the casino you're asking about.
2. The exact wording you believe is wrong, and where you saw it.
3. A link or screenshot of the casino's own terms, if you have one.
4. The date you checked. Bonus terms change often.

Please don't send passwords, full card numbers or identity documents. We never need them.

Problem with a casino? Start with the operator

If you have a dispute about a bonus, a delayed withdrawal or a closed account, the operator is the right first contact. A sensible order is:

1. Use the casino's support channel and keep a written record, ideally email or saved chat transcripts.
2. Quote the relevant clause from its terms, along with your account details, transaction dates and amounts in pounds.
3. If the reply is unsatisfactory, use the casino's formal complaints procedure, which should be set out in its terms.
4. If the operator names a dispute body or regulator, follow that route with your evidence.

Be realistic about the limits. Many of the casinos we cover hold overseas licences rather than a UK Gambling Commission licence, so UK regulator complaint routes and the protections that come with them may not apply. Many operators also require identity and source-of-funds checks before paying out, and these can slow a withdrawal. Our guides to non GamStop casinos explain what to check before you deposit.

Help if gambling is causing you harm

We are not a support service. If gambling is affecting your money, relationships or mental health, please talk to someone trained to help. GamCare runs the National Gambling Helpline on 0808 8020 133, and you can confirm current details on its website. GAMSTOP is the free UK self-exclusion service for licensed sites, and blocking software can add another layer of protection on your devices. Our Responsible Gambling page covers deposit and loss limits, self-exclusion and where to find support.

Gambling is for adults aged 18 and over. It is not a way to earn income or solve financial problems, and no site can guarantee winnings or withdrawals.

Who we are and what to expect from us

Our reviews are based on research and verification of published information, not on claims that we have played or deposited at each casino. If you'd like to know more about how we work, read About Us. We aim to read every message about factual errors and correct confirmed mistakes. We can't promise a reply time or a personal response to every message.